Hosting Infrastructure Management

The customer, a global automotive giant needed high availability Infrastructure that could be accessed by its suppliers and dealers across the world. The customer’s greatest challenge was to have services up and running across all geographies in the shortest possible time, in case of a disaster. To meet these requirements, Sify provided a totally redundant architecture at the primary site at Sify IDC Mumbai and a scaled down hot site at the disaster recovery site (Sify IDC Chennai). Switch and Fiber ports were designed to be redundant in each server. Even in case of a disaster a scaled down version of the infrastructure was available at the DR site where all the servers were kept ready.

BENEFITS
· Process driven service support with strict SLAs
· High availability of infrastructure
· End to end service support resulting in high service availability
· Improved problem response and resolution
· Extensive reporting on the availability and performance of the infrastructure

25 Servers, 2 SAN Boxes
Solaris 9 & Windows 2003
Check point & Cisco PIX firewall
Tivoli Access Manager, BEA Web logic, Sun ONE Web servers
SUN cluster & Veritas Cluster for high availability
1000+ users
Oracle 10G Database on Sun servers
High End Cisco Routers and
Switches

Process Standardization: Through its ITIL framework based service delivery, Sify introduced a standardized process based management method to the customer’s IT infrastructure.
Process improvements: Through close engagement with the customer’s IT team, Sify continuously creates opportunities for process improvement and optimization.
Noise reduction: Through systematic root cause analysis (Problem Management) Sify helps reduce noise in the environment to bring down the number of issues.
Infrastructure Optimization: Sify plays an active role in capacity planning, new technology adoption and optimization of IT infrastructure, thereby improving ROI.
Service Toolset: Sify brings its innovative tools to every engagement, representing additional value. In particular, Sify iONi (service portal) provides real time visibility into the status of infrastructure and engagement parameters.

Services Offered to this customer

OS Management
· 24x7 Level I and level II Sun OS and hardware server management
· OS backup and recovery
· OS hardening and audits
· VA and penetration testing
· System log management and audits
· Antivirus and Patch Management for Servers
· Hardware and AMC management
· Server build support
· Problem and Change Management support

Application Management
· 24x7 application server and web server management
· Web Server Installation and configuration
· Sun cluster installation and configuration
· SSL configuration and management
· Application log management
· User Management
· Replication management
· Problem and Change Management support
· Support for upgrades

Database Management
· 24x7 database management
· Database server installation and configuration
· Database log management
· Database backup management
· Database Replication monitoring & management
· Scheduled job monitoring & management
· Problem and Change Management support

Network Management
· 24x7 Network management
· Configuration management and backups of device configuration
· Log management
· Network security management
· Problem and Change Management support
· Support for upgrades