Messaging Application

The world’s largest provider of syndicated consumer research to the telecom and mobile media markets was looking for an outsourcing vendor to manage its mail server and had to utilize the available server space and resources. Sify started supporting MS Exchange for the customer. Application monitoring support was extended to a new business intelligence and analytical tool deployed by the customer. Sify then started proactive monitoring of available infrastructure and helped the customer implement virtualization on its servers. It also started network monitoring and support for the customer. Global help desk support with standard operational procedures and strict SLAs have resulted in significant improvement in the response times to the customer.

BENEFITS
· 16% reduction in incidents through proactive monitoring
· VMWare implementation and support to maximize utilization
· Process driven service support with strict SLAs
· Improved problem response and resolution
· Extensive reporting on the availability and performance of the infrastructure

2 major data centres
800+ Windows servers
Active directory for windows
Microsoft Exchange messaging infrastructure
1900 VMs
Global helpdesk
Microstrategy, HP-SIM, Casabyte

Process Standardization: Through its ITIL framework based service delivery, Sify introduced a standardized process based management method to the customer’s IT infrastructure.
Process improvements: Through close engagement with the customer’s IT team, Sify Continuously creates opportunities for process improvement and optimization.
Noise reduction: Through systematic root cause analysis (Problem Management) Sify helps reduce noise in the environment to bring down the number of issues.
Infrastructure Optimization: Sify plays an active role in capacity planning, new technology adoption and optimization of IT infrastructure, thereby improving ROI.
Service Toolset: Sify brings its innovative tools to every engagement, representing additional value. In particular, Sify iONi (service portal) provides real time visibility into the status of infrastructure and engagement parameters.

Services Offered to this customer

Server Management
· Systems incident management and audits
· New server builds/Decommission /repurposes of Unix/Windows servers
· VM support

Application Management
· MS Exchange
· Microstrategy
· Sitescope

Network Management
· 24x7 Network management
· DHCP configuration monitoring(re-homing)
· Labelling and managing of Switch ports
· Problem and Change Management support
· Outage notification
· Support for upgrades

Reporting
· HEAT /WSUS support and resolutions