Network Management Services

The customer is a leading global media company with pre-eminent positions in broadcast and cable television, radio, advertising and online. The customer had an IT infrastructure spread over multiple locations (in the US and UK) to support their multi-faceted business units. Lack of formal processes, tools and 24X7 support for its network meant that the customer had to look for an external outsourcing vendor. Sify supported the customer, starting with 80 network devices initially and increased it to 520. Sify supported switches and routers initially and now has increased its support to wireless access points. Sify provides pro-active monitoring, alerting and consolidated daily/weekly and monthly reports to this customer.

BENEFITS

Redundant monitoring was set up by Sify at San Jose

· Used Beacon (Sify’s internal tool) for data synchronization
· Proactive monitoring to reduce the number of incidents and help in better performance and utilization
· Comprehensive single point view for health of networks
· Enforced change management best practices
· Extensive reporting on the availability and performance of the infrastructure

Three major locations and many others

Sify iONi (Information on Infrastructure
Sify BEACON (NMS tool)
520 + devices (routers and switches)
Wireless Access points monitoring

Process Standardization: Through its ITIL framework based service delivery, Sify introduced a standardized process based management method to the customer’s IT infrastructure.
Process improvements: Through close engagement with the customer’s IT team, Sify Continuously creates opportunities for process improvement and optimization.
Noise reduction: Through systematic root cause analysis (Problem Management) Sify helps reduce noise in the environment to bring down the number of issues.
Infrastructure Optimization: Sify plays an active role in capacity planning, new technology adoption and optimization of IT infrastructure, thereby improving ROI.
Service Toolset: Sify brings its innovative tools to every engagement, representing additional value. In particular, Sify iONi (service portal) provides real time visibility into the status of infrastructure and engagement parameters.

Services Offered to this customer

Network Management
· 24x7 Network management
· Network policy management
· Problem and Change Management support
· Device configuration and deviation reports
· Pro-active monitoring
· Utilization and performance reporting