Network Scan Services

One of the world's largest automakers wanted a network scan analyst to support rogue device scan services and execute the device resolution process identified in the scans in cooperation with its own site management team. Sify started network analysis for the customer with its team of CCNA certified professionals. It took over the ownership of the NIRD tool of the customer and helped in prioritization and cleanup of rogue devices. It also managed the customer's WNS mailbox. The Sify team worked with the scan lead and helped in creation of the LAN map for the entire network. It identified the bugs in the ticketing system. Sify also managed the shared mail box for the customer.

BENEFITS
Working with scan lead to make sure SOP’s/Ticket Escalation Chart are updated
Certified CCNA professionals for Network Analysis
Periodic performance review
Adhering to defined service levels
Helping in creating the LAN maps
Extensive reporting on site-wise status availability and performance of the infrastructure

750 locations 23000+ devices
NIRD - NOC Incident Reporting
Display
Remedy - Backup Tool for NIRD
SILAS - Single Image Logon
Administrative System
Global Network Change Control
IEEE Standards Association
Switch Search
Device Search
LAN Map
LAN MAC
ETracker

Process Standardization: Through its ITIL framework based service delivery, Sify introduced a standardized process based management method to the customer’s IT infrastructure.
Process improvements: Through close engagement with the customer’s IT team, Sify Continuously creates opportunities for process improvement and optimization.
Noise reduction: Through systematic root cause analysis (Problem Management) Sify helps reduce noise in the environment to bring down the number of issues.
Infrastructure Optimization: Sify plays an active role in capacity planning, new technology adoption and optimization of IT infrastructure, thereby improving ROI.
Service Toolset: Sify brings its innovative tools to every engagement, representing additional value. In particular, Sify iONi (service portal) provides real time visibility into the status of infrastructure and engagement parameters.

Services Offered to this customer

Network Scan Management
24x7 network management
Network analysis for rogue devices
Identification, prioritization and resolution of issues
Multi location scans
Ticket creation review and management