Server and Network Monitoring

The customer, a diversified worldwide leader of tools and engineered solutions for professional industrial and construction use, was finding it difficult to manage infrastructure (networks and servers) spread across 30 locations globally.

Sify with its rapid transition methodology (starting the offshore support in a week from the day the engagement began) started supporting the client'sinfrastructure offshore. All regional support issueswere ironed out and process standardization wasplaced.

Sify co-ordinates with service providers across all these regions - APAC, Europe and US, for network outages within 30 minutes. Strict SLA's are in place to resolve all tickets. Standardization of operational procedures and pro-active approach to failures has given the steady improvement in the response times.

BENEFITS

• Process driven service support with strict SLAs
•  Proactive approach to failures to avoid rather than fix
•  End-to-end service support resulting in high service availability
•  Improved problem response and resolution
•  Extensive reporting on the availability and performance of the infrastructure

Six major data centres
Monitoring tools (MOM, ORION and HP SIM)
Active directory for windows encompassing 600+ servers
Messaging implemented on Exchange 2003 integrated with AD

Process Standardization: Through its ITIL framework based service delivery, Sify introduced a standardized process based management method to the customer’s IT infrastructure.
Process improvements: Through close engagement with the customer’s IT team, Sify Continuously creates opportunities for process improvement and optimization.
Noise reduction: Through systematic root cause analysis (Problem Management) Sify helps reduce noise in the environment to bring down the number of issues.
Infrastructure Optimization: Sify plays an active role in capacity planning, new technology adoption and optimization of IT infrastructure, thereby improving ROI.
Service Toolset: Sify brings its innovative tools to every engagement, representing additional value. In particular, Sify iONi (service portal) provides real time visibility into the status of infrastructure and engagement parameters.

Services Offered to this customer

Server Management

• Server commissioning and access rights management
• VM Guests environment
•  Systems incident management and audits
• Create / modify and monitor threshold settings on Site scope

Application Management

• Maintenance of customer portal
•  First line of support to application & monitoring process

Network Management

•  24x7 Network management
•  Network policy management
•  Problem and Change Management support
•  VPN Configuration
•  Solar winds support and auditing
• Device configuration and deviation reports