Sify's Next Generation Hosted Contact Centre Solutions powered by Aspect Ensemble Pro™ provides flexible, easy-to-deploy and scalable services with the unique pay-per-use model. This solution is built on the Interaction Lifecycle Model (ILM) and designed to deliver more to every interaction with the Organization.

Our end-to-end hosted contact center offerings (International) encompass the following — Inbound Automatic Call Distribution (ACD), Outbound dialing, Blended Contact Center, Voice Recording, Interactive Voice Response (IVR), Predictive dialing/Skill based routing, MIS Reports — seamlessly integrated and bundled into one alluring package.

• Skill Based ACD call routing for Inbound Calls
• DNIS based Call Routing
• Built-in Interactive Voice Response (IVR) for Auto attendant and digit based call routings.
• Predictive & Preview Dialing application
• Industries best answering machine detection (AMD) capabilities
• CRM-Screen Pop
• Tenant partitioning
• Total Voice Recording solutions with QM features
• Call Management system (MIS Reports)
• Inbound Outbound and Blended seats
• Campaign Manager
• Web based CRM portal